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PRESS RELEASE
FOR IMMEDIATE RELEASE
Hospitals can become better, safer and more efficient using lean strategies and tactics.
New book provides healthcare professionals with key insights and an overview of lean benefits
NEW YORK (July 7, 2008)... With hospitals under increasing pressure to improve quality and cut costs, a
new book details how using lean strategies and tactics can help them achieve those goals.
Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction highlights the benefits of
lean methods for patients, employees, physicians, and the hospital itself. The book explains how lean
manufacturing staples such as Value Stream Mapping and process observation can help hospital personnel
identify and eliminate waste from their own processes, effectively preventing delays for patients, reducing
wasted motion for caregivers, and improving the quality of care.
Drawing on his years of working with hospitals, author Mark Graban describes how Standardized Work and
error-proofing can prevent common hospital errors. The book also describes root cause problem-solving and
daily improvement processes that can engage everyone in systemic improvement.
The book features an introduction by J. Michael Rona, a principal with the Rona Consulting Group and former
president of Virginia Mason Medical Center, where he was instrumental in implementing principles of the
Toyota Production System.
Advance praise for Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction:
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"The concepts outlined in this book are the most powerful tools that I have ever encountered
to foster innovation, ownership and accountability at the front line staff level. This is a
'must read' for any leader in today's increasingly complex healthcare industry," said
Brett Lee, PhD, FACHE, vice president of Children's Medical Center Dallas. Graban had served
as a consultant on the facility's highly successful Lean projects.
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"There is an enormous shortfall between the healthcare we receive and what we actually get. Mark Graban
explains how those in the system can make care delivery better for everyone -patients, providers, and payers."
- Steven Spear, Senior Lecturer, MIT, Senior Fellow, IHI
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"Mark Graban's book has documented what is now happening in hospitals all across America as
we learn to apply the Toyota Production System methodology to healthcare. This book lays out
the nuts and bolts of the lean methodology and also describes the more difficult challenges,
which have to do with managing change."
- John S. Toussaint, MD, President/CEO ThedaCare Center for Healthcare Value
About the Author
Mark Graban is a senior consultant with ValuMetrix® Services from Ortho-Clinical Diagnostics, a
Johnson & Johnson company. In this role, he works with hospital clients across North America to train
employees, executives and clinicians in Lean concepts and coaches project teams in implementing Lean
methods and management systems. A popular speaker with healthcare audiences, Graban is the founder of
www.leanblog.org, a leading website about Lean. He has published articles in such prestigious publications
as Laboratory Medicine and the 2007 and 2008 editions of the Society of Manufacturing Engineers Lean Yearbook.
About Productivity Press
Productivity Press is
the premier source of authoritative information on organizational improvement,
offering the broadest selection of books and learning tools about lean
methodologies, based on the Toyota Production System. Our health care product
line is a primary source of leading-edge publications, workbooks, tools, and
resources to improve the overall performance and quality of the healthcare
system. For more information visit our website at ProductivityPress.com.
Productivity Press is a division of The Taylor and Francis Group,
www.taylorandfrancis.com.
A Culture of Rapid Improvement: Creating and Sustaining an Engaged
Workforce
Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
Price: $45.00
Softcover
280 Pages
ISBN: 9781420083804
To request a review copy, contact Ralph Bernstein at 212-216-9864 or
Ralph.bernstein@taylorandfrancis.com.
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