PRESS RELEASE
FOR IMMEDIATE RELEASE
New methodology adds support to lean implementations
Excel-based solution improves process mapping, especially in office, service and technical environments
NEW YORK (May 19, 2008)... Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support
the adoption of lean practices in office, service, and technical environments. Designed and developed by lean
practitioners, this technique integrates the functional orientation of conventional swim-lane process maps
with the time and quality metrics used in value stream mapping. While MBPM can be used to help improve any
cross-functional process, it is an especially effective means for understanding and acting on office, service,
and technical process improvement opportunities identified during value stream mapping.
This CD provides improvement teams with an Excel-based solution to electronically archive and distribute current
and future state MBPMs created with paper and Post-it® notes. This flexible user-friendly tool includes
- A custom toolbar that enables mapping-related functionality, including the ability to insert, reorder,
or remove steps and functions
- Automated calculation of key process performance metrics
- An audit tool that ensures a map contains the data required to auto-calculate the metrics needed
to compare process performance from the current to the projected future state
Easy to use with no installation necessary, the tool requires only basic Excel experience. It includes a
detailed step-by-step instruction guide that walks users through the process of creating a metrics-based process map.
System Requirements
The tool was created with Microsoft Excel 2003 and is intended for use on PC’s using Excel 2003 or
later; it will not function with earlier versions of Excel, nor on Macintosh computers.
Metrics-Based Process Mapping: An Excel-Based Solution --
- Describes the mapping process fully with a comprehensive training guide
- Demonstrates the benefits of using this approach to analyze processes in office, service, and technical
environments
- Serves as one step in a complete process or as a standalone improvement tool to eliminate waste and
enhance quality
- Works well in those processes that cross several departments or have multiple handoffs
About the Author
Karen Martin is Principal Consultant for Karen Martin & Associates, specializing in applying Lean principles and
tools in office, service, and technical environments in a broad range of industries. She has served as the
Director of Quality for an organization that managed the healthcare for 22 million Americans. She also served
as the Director of the Institute for Quality and Productivity at San Diego State University, where she oversaw
the university’s Lean Enterprise and Quality Business Practices programs.
She is an instructor for the University of California, San Diego’s Lean Enterprise program and San Diego
State University's Advanced Lean program. Karen also serves as an Industry Advisor for the University of
San Diego’s Industrial Engineering program and is licensed as a Clinical Laboratory Scientist.
About Productivity Press
Productivity Press is the premier source of authoritative information on organizational improvement, offering the
broadest selection of books and learning tools about lean methodologies, based on the Toyota Production System. Our
products are used by manufacturers, service business and growing numbers of healthcare organizations. For more
information visit our website at ProductivityPress.com. Productivity Press is a division of The Taylor and Francis
Group, www.taylorandfrancis.com.
Metrics-Based Process Mapping: An Excel-Based Solution
Price: $149.00
Softcover
66 Pages
ISBN: 9781563273803
To request a review copy, contact Ralph Bernstein at 212-216-9864 or Ralph.bernstein@taylorandfrancis.com.
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