PRESS RELEASE
FOR IMMEDIATE RELEASE
PRODUCTIVITY PRESS UPDATES MOST WIDELY USED AND RECOGNIZED BOOK ON LEADING
BUSINESS PERFORMANCE AWARD CRITERIA
New criteria include focus on organization's business ethics and governance
systems
NEW YORK…Considered America's highest honor for performance
excellence, the Baldrige National Quality Award was established by Congress in
1987 to recognize U.S. organizations for their achievements in quality and
performance and to raise awareness about the importance of quality and
performance excellence as a competitive edge.
With Baldrige
Award Winning Quality - 15th Edition - - How to Interpret the Baldrige Criteria
for Performance Excellence, by Mark Graham Brown, Productivity Press
continues to offer the definitive reference for interpreting the Baldrige
criteria.
Highlights include:
- Criteria of leadership and the role of senior management in the award
process.
- Importance of a long- and a short-term strategic plan.
- Where and how to satisfy the requirements for demonstrating effective
"process" and "results".
- List of state award programs based on the Baldrige criteria.
- Core values and themes that underlie the award.
- How to avoid common mistakes when completing the application.
- "Rules" to use when preparing graphics and charts.
- How to weigh the importance of the 33 "Areas to Address".
- The significance of the Baldrige scoring scale, and its role in achieving
performance excellence.
The most widely used and recognized resource on the Malcolm Baldrige National
Quality Award, this book, updated annually, is a simple and comprehensive
resource for understanding the exhaustive criteria of the nation's leading
business performance award, and is the only book to detail every category,
examination item and area to address within the seven categories of the
criteria: Leadership; Strategic Planning; Customer and Market Focus;
Measurement, Analysis and Knowledge Management; Human Resource Focus; Process
Management and Results.
Significant changes in the Criteria booklet for 2006 include: The language
throughout has been adjusted to better address nonprofit organizations as well
as for-profit businesses; Item Notes have been added that specifically address
nonprofit organizations; Each Criteria Item title now includes a simple question
that encompasses the central concept of the Item; "Employee" has been added to
the Glossary of Key Terms, and minor wording improvements have been made
throughout the Criteria booklet.
The Baldrige Award is presented annually by the President of the United
States to businesses -- manufacturing and service, small and large -- and to
education and healthcare organizations, which apply and are judged to be
outstanding in the seven criteria areas. These criteria are designed to help
organizations enhance competitiveness by focusing on two goals: delivering ever
improving value to customers and improving overall organizational
performance.
About the Author:For more than 25 years, Mark Graham Brown has
consulted with major corporations and government organizations to help them
improve their performance. Current clients include: Discover Financial Services,
Ericsson, Cargill, Chevron Chemical, Lutheran Brotherhood, Department of Energy,
U.S. Army and the U.S. Navy. He has consulted with a number of Baldrige winners,
including IBM, AT&T Universal Card and Ritz Carlton. Brown served as a
Baldrige Examiner for three years and as the Overseer of the California Quality
Awards for two. He is the author of The Pocket
Guide to the Baldrige Award Criteria, Keeping
Score, Winning
Score and Get It, Set
It, Move It, Prove It.
List price is $45.00. Complimentary review copies are available to media contacts by calling
(212) 216-7865 or by e-mailing: leon.carter@taylorandfrancis.com.
Also available: The Pocket
Guide to the Baldrige Award Criteria - 12th Edition, by Mark Graham
Brown. A handy, quick reference to interpreting the information within the seven
Baldrige criteria areas. List price is $5.95.
For more information on Baldrige Award Winning Quality - 15th Edition,
The Pocket Guide to the Baldrige Award Criteria - 12th Edition, or any
of Productivity Press' other titles, call 1 (888) 319-5852 or access our online
catalog at www.productivitypress.com.
About Productivity Press:
Productivity Press is the premier source of authoritative information on
organizational improvement, offering the broadest selection of books and
learning tools about lean methodologies, based on the Toyota Production System.
Whether you are responsible for production, office and administrative operations
or providing services, our publications offer you proven, practical strategies
for increasing efficiency and capacity while eliminating waste. We are the
leading source of materials for educating and training your workforce in
lean. |
