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PRESS RELEASE
FOR IMMEDIATE RELEASE
NEW BOOK TEACHES SUPERVISORS HOW TO MAKE PEOPLE
MORE PRODUCTIVELY
USEFUL
NEW YORK…While manufacturing plants worldwide strive to emulate the
Toyota Production System or Lean Manufacturing, they often overlook a large
piece, or "missing link", of U.S. production know-how that greatly influenced
Toyota in their development of the world's most efficient production plants.
This job-training program, Training Within Industry (TWI) -- arguably the most
underrated achievement of 20th century U.S. Industry -- was originally developed
by the United States during World War II to help train millions of people at
their worksites to quickly increase production and subsequently introduced
throughout the world. What is particularly notable is that it is still in wide
use throughout Japanese industry.
Productivity Press' new book, The TWI
Workbook - - Essential Skills for Supervisors is the first book to
present the three separate programs of TWI in a comprehensive and readable
format:
Job Instruction - how to instruct employees so they can
quickly remember to do a job, correctly, safely and conscientiously.
Job
Methods - how to improve methods for producing greater quantities of quality
products in less time by effectively using available workspace, machines and
materials.
Job Relations - how to lead employees so that problems are
prevented and analytical methods are used to effectively resolve
problems.
While many studies and historical reviews have been written about the TWI
programs over the past five decades, the course material itself has only been
given in a seminar setting outside of Japan. This book focuses primarily on
application of the methods and will allow readers to actually learn and practice
the skills as delivered in the live presentations.
In The TWI
Workbook, authors Patrick Graupp and Robert Wrona teach supervisors
how to apply a four-step method for the Job Instruction, Job Methods and
Job Relations programs with numerous examples and exercises. In these
exercises, supervisors participate in hands-on application of the four-step
method to actual jobs and employee problems from their own worksites. In
addition, an accompanying CD includes blank forms needed to complete the
exercises and implementation case studies. In keeping with the tone and purpose
of the original programs, the book is written in a practical, easy-to-understand
style that is directed at first-line supervisors.
Readers of The TWI
Workbook will be able to perform detailed step-by-step methods for
the three most essential tasks people in management positions must perform: the
ability to teach someone to do a job, the ability to improve on those jobs and
the ability to build positive employee relationships with the people they
lead.
Highlights include:
- A method, which works every time, for teaching people to quickly learn to do
jobs correctly, safely and conscientiously.
- How to break down jobs for instruction so that learners get just the right
amount and the right kind of information to master jobs fully in a short amount
of time.
- A method of analyzing jobs for the purpose of improving them which focuses
on making the best use of resources currently available.
- How to discover, develop, and implement improvement ideas through a series
of questions and a new-method development and application process.
- A method for handling "people problems" which ensures that supervisors take
decisive and proper actions that achieve their objectives.
- How to develop sound relations with people that create good performance and
prevent problems from arising in the first place.
About the Authors
Patrick Graupp learned TWI at the
Corporate Training Center for Sanyo Electric Co., Ltd., in Japan and has been
trainer of all three of the TWI programs for over 25 years. He has delivered TWI
training to Sanyo staff in The U.S., Mexico, Singapore, Malaysia, India and the
U.K. In recent years, he has specialized in the train-the-trainer programs that
trigger a "multiplier" effect that spreads TWI methods quickly and
effectively.
Robert J. Wrona joined the Central New York Technology Development
Organization (CNYTDO) as a Lean Project Manager in 2001. He has over 20 years
experience as a TQM and lean consultant and has worked with small and mid-sized
companies teaching leaders to establish performance improvement goals and
implement culture change strategies either as a contract employee or by forming,
training and facilitating teams to meet those goals. Trained as an ISO9000 Lead
Assessor, he documented quality systems for several companies before focusing on
implementing TQM, Kaizen and lean manufacturing strategies for
manufacturers.
About Productivity Press:
Productivity Press is the premier source of authoritative information on
organizational improvement, offering the broadest selection of books and
learning tools about lean methodologies, based on the Toyota Production System.
Whether you are responsible for production, office and administrative operations
or providing services, our publications offer you proven, practical strategies
for increasing efficiency and capacity while eliminating waste. We are the
leading source of materials for educating and training your workforce in
lean.
List price is $45.00. Complimentary review copies are available to media contacts by calling
(212) 216-7865 or by e-mailing: leon.carter@taylorandfrancis.com.
For more information on The TWI
Workbook or any of Productivity Press' other titles, call 1 (888)
319-5852 or access our online catalog at www.productivitypress.com.
# # #
PRAISE FOR
By Patrick Graupp and Robert J. Wrona "TWI … is basic
industrial engineering with a twist: supervisors are teachers who work
cooperatively with workers on the shop floor to teach them the job. Toyota
evolved TWI to fit the unique philosophy of the Toyota Production System. This
book brings TWI back to light outside Toyota and illustrates its contemporary
power through detailed case studies."
-Jeffrey Liker, Author
The Toyota Way
University of
Michigan
"If companies would spend half the time developing these essential
[TWI] skills in the supervisor ranks that they spend on conducting Value Stream
Mapping or Kaizen Workshops, I am convinced that they would not only achieve
more impressive results, but the results would stick better as well."
-Art Smalley, President
Art of Lean, Inc.
Former
employee, Toyota Motor Corporation, Japan
"TWI is one of the building blocks now embedded within Toyota that
evolved The Toyota Way (Toyota Production System) to achieve the highest level
of quality from its Standard Work and continuous improvement; and a shop floor
infrastructure that achieves the highest level of manufacturing prowess in the
world. Patrick and Bob teach us how to 'learn by doing' the TWI methods that are
necessary if a business leader desires to make the leap to a higher level of
operational performance."
-Jim Huntzinger, President
Lean Accounting Summit and
Highland Path
Certified TWI Trainer
"Based on a respect for humanity and the scientific approach, TWI
represents fundamental and rational supervisory skills that were widely adopted
by Japanese industry and became the driving force behind its industrial
development."
-Kazuhiko Watanabe, Managing Director
Japan Industrial
Training Association (JITA)
"Immediately upon arriving in Japan in 1980, Graupp introduced TWI to
Sanyo plants throughout the world. After returning to the U.S., he exhaustively
promoted TWI and became an exceptional instructor. Today, he is the best person
to reintroduce TWI to the U.S.A."
-Kazuhiko Shibuya
TWI (4J) Conductor and Master Trainer
(NOKAIDAI approved)
Manager, International Training, Sanyo Electric Co., Ltd.
(retired)
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