PRESS RELEASE

FOR IMMEDIATE RELEASE

NEW YORK …Visionary organizations have proven that an engrained performance management culture is a necessary and fundamental business process that enables success over competitors in all economic markets and conditions. Although the vast majority of companies use some form of balanced scorecard (performance measures), recent research suggests, however, that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard - - Improving Business Intelligence with Analytics, by Mark Graham Brown, a new book from Productivity Press, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: relationships with their customers, employee satisfaction, external business environment, supplier/vendor performance and strategy and financials.

With the use of real world examples that span all performance management methodologies and industries, readers at the individual or departmental level will be able to relate to, question and challenge the proposed solutions, as well as extrapolate on the lessons to tailor to their own specific circumstances. Beyond the Balanced Scorecard is full of insightful tools and best practices that will both support and enable a successful performance management journey, regardless of where the reader is on the performance management continuum.

About the Author:
Mark Brown has helped organizations measure and improve their performance for over 25 years, including Discover Financial Services, Ericsson, Cargill, Chevron Chemical, Lutheran Brotherhood, Department of Energy, and U.S. Army and Navy. He is the author of Get It, Set It, Move It, Prove It - - 60 Ways to Get Real Results in Your Organization, Keeping Score - - Using the Right Metrics to Drive World-Class Performance, Winning Score - - How to Design and Implement Organizational Scorecards, Baldrige Award Winning Quality - - How to Interpret the Baldrige Criteria for Performance Excellence and The Pocket Guide to the Baldrige Award Criteria.

About Productivity Press:
Productivity Press is the premier source of authoritative information on organizational improvement, offering the broadest selection of books and learning tools about lean methodologies, based on the Toyota Production System. Whether you are responsible for production, office and administrative operations or providing services, our publications offer you proven, practical strategies for increasing efficiency and capacity while eliminating waste. We are the leading source of materials for educating and training your workforce in lean.

List price is $35.00. Complimentary review copies are available to media contacts by calling (212) 216-7865 or by e-mailing: leon.carter@taylorandfrancis.com.

For more information on Beyond the Balanced Scorecard , or any of Productivity Press' other titles, call 1 (888) 319-5852 or access our online catalog at www.productivitypress.com.

#      #      #

ADVANCE PRAISE FOR

Beyond the Balanced Scorecard - - Improving Business Intelligence with Analytics

By Mark Graham Brown

"Mark Graham Brown continues to evolve the Balanced Scorecard to reflect today's real world business needs. Analytics capture the internal as well as external business challenges for an accurate and balanced approach for operational success. We look forward to working with Mark and continuing to evolve our measurements."

--David Pasek, President
Service Performance Corporation

"Mark Graham Brown's latest book continues to advance the effectiveness of metrics in business and government. Beyond the Balanced Scorecard describes both the underlying concepts of metrics, and the implementation of these concepts in actual use today. The Navy's carrier maintenance community continually improves their execution of highly complex aircraft carrier overhauls using Mr. Brown's metrics concepts to measure long-standing improvement efforts with 'cold, hard facts.' We rely on Mr. Brown's 'analytics' as an integral part of our efforts."

--Dr. Jerry Blanton, AMSEC LLC
Co-founder, Carrier Team One

"Measuring results is not easy, but doing it right and doing it well is a mandatory prerequisite to improving performance. One size does not fit all. If you want to get better at knowing how you are doing, then read this book and put Mark's insightful guidelines to work for your company. It will provide the best payback on an investment that you will ever get!"

--Brent Armstrong, Vice President
Energy, Environment and Health Services
EG&G Technical Services, Inc.