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Frequently Asked Questions

Please find the frequently asked questions listed below for your convenience. We hope these answers will help you get the most out of the Productivity Press website.

We stand behind our products, and are available to help if you experience problems with any of them.

If you don't find an answer to your question, please contact Customer Service or the Technical Support helpdesk as needed.

What's New at ProductivityPress.com?

The new Productivity Press website gives customers the opportunity to find the products they are looking for with ease, and our product pages contain more detailed information about the content in those products.  Plus you now have access to thousands of other titles from our sister publishing companies like CRC Press, Routledge, Psychology Press and Taylor & Francis.

We've also updated our site to keep you informed on industry trends and when our authors and their books are in the news.  Be sure to check back periodically to view the "Productivity Press in the News" section. 

Also be sure to follow our Lean Insider Blog for up-to-date trends and discussion on the latest topics on lean, quality, and business management in all industries.  It's easier than ever now by following us on Facebook and Twitter. 

How can I access my account and/or sign up to receive updates on new and upcoming books in my field?

Sign up for the Productivity Press Update Email List.

I am having trouble logging in to my Productivity Press account, who should I contact?

Contact our technical support group for assistance.

How do I find the latest publications in my area of interest?

You sign up for the Productivity Press Update Email List, where you can specify your areas of interest so that you only receive e-mail on these topics.   Also be sure to bookmark ProductivityPress.com as one of your favorite websites.

Where can I find the latest web specials and discounts available?

There are a number of ways you can stay abreast of specials and discounts at Productivity Press.  Web Specials are always highlighted on our home page.  When you sign up for the Productivity Press Update Email List, you will be the first to know about web specials, promotions and other discounts available to you.

Can I download a catalog of Productivity Press' latest publications?

Downloads of our most current catalogs are available through Issuu.com.  View the most recent catalog. 

My book mentions a program that I should download - how can I find it?

Type the title of the book into the search window. Click on the book artwork or title to visit the book page. Book downloads can be found under the Downloads & Updates tab.

Customer Service Questions

Why can't I find the book I am looking for?

You can search for books a number of ways through Productivity Press.com. You can conduct a general search through the search window on the home page. You can conduct a more specific search through our Advanced Search link on the home page. This feature allows you to search by book title, author, ISBN, keyword, subject and discipline.

Finally, our books are organized according to subject area on our home page. You will find all titles within a subject area, that drill down further into more specific subcategories for your convenience.

How do I order from outside the U.S.?

Please view our page for international sales for complete information.

I am having a problem with a computer program that I bought from CRC Press. Who should I talk to?

Please contact Technical Support.

I am having trouble with a CD/DVD-ROM product I bought. Who should I contact?

Please contact Technical Support.

What is your return policy?

Books may be returned in new/saleable condition for a refund of the purchase price excluding shipping charges within 60 days of purchase. Please include a copy of your invoice or packing slip and ship via any traceable method to:

Kentucky Distribution Center
c/o Returns Dept.
7625 Empire Dr.
Florence, KY 41042

Please allow up to six weeks for your return/credit to be processed.

Please see our full Return Policy page for more information.

I don't want to use a credit card. Is there another way to order?

There are a number of ways to order products from Productivity Press. You may order books via telephone, and request to be billed via an invoice. If you don't want to use your credit card over the Internet, you can give your credit card billing information over the telephone. Or you can email your order to Productivity Press, and receive a corresponding invoice.

Can I order a book by phone?

You can contact Customer Service to place a telephone order at (800) 634-7064.  Customer Service is available from 8:30 - 5:00 (ET) Monday - Friday, excluding holidays.

How can I make a tax-exempt order?

At the completion of your order please contact Customer Service at (800) 634-7064 and they will instruct you on how to provide your tax exemption certificate.  A copy of the certificate is mandatory for your request to be honored. Your order will be processed with the tax until your certificate is verified.

Upon the verification of your certificate your account will be changed to tax exempt status and any charges relating to taxes will be credited back to your credit card. Please be patient as the verification process can take up to 10 days to be completed. If you have any questions please contact our Customer Service Department.

Where can I look up the status of my order?

Please contact Customer Service to check on the status of your order.

What if there is a problem with my order?

Please contact Customer Service to check on the status of your order.

What if I received the wrong book or duplicate copies of a book?

Please contact Customer Service and we will assist you in making sure your order is corrected.

Can I preview a DVD or Video?

Yes.  For information about obtaining preview copies, call (800) 634-7064 or email us at orders@taylorandfrancis.com.

I found an error in one of your books. Where should I report it?

If you identify an error in a Productivity Press book or other product, please contact us at orders@taylorandfrancis.com.

Academic Customer Questions

How can I review a book for potential adoption at a school or university?

To request an academic review copy of a book, fill out our textbook evaluation request form or email us at textbooksales@taylorandfrancis.com and a sales representative will be in contact with you about the book.

How can I use content from one of your books?

You can visit our Rights & Permissions page for more information.

Author Questions

Who should I contact to submit a manuscript for publication?

Please contact one of our editors listed on the Contact Us page.

How can I contribute to a Productivity Press Book Series?

There are a number of ways you can contribute to a Productivity Press book series. You may consider editing a series, or writing a book or chapter in a particular series. Or, your company can sponsor a Productivity Press book series.? Contact one of our editors listed on the Contact Us page for more information.

Where can I find proposal guidelines for my manuscript?

Please visit the Publishing With Us page to obtain proposal guidelines.

Where can I find the templates I need for submitting a manuscript?

Please visit the Publishing With Us page to obtain a manuscript template.

How can I help with the marketing of my book?

Please visit the Publishing With Us page to complete a questionnaire designed to help Productivity Press more effectively market your book.

How can I contact the Production department about my book?

Please visit the Production Services part of our website.

I want to publicize my book at a conference in my field. How can I get extra promotional flyers for my book?

Please contact the Marketing Manager listed on the Contact Us page on our website.

Press and Book Reviewer Questions

I am a book reviewer. How do I get a complimentary book to evaluate?

Please visit the Press Resources part of our website to complete a Review Copy Request form or email us at bookreviews@taylorandfrancis.com.

I am a journalist interested in interviewing a Productivity Press author. Who should I contact?

You can visit our Press Resources page for information or contact one of our editors listed on the Contact Us page.

Librarian Questions

Where can I download a catalog of Productivity Press' latest publications?

Please visit the Librarian Resources Catalog Downloads page to download recent catalogs and other related materials.

How do I subscribe to CRC Press? online libraries and databases?

Please visit CRCnetBASE.com where you can sign up for a free trial.

What are CRCnetBASE Products?

How can I subscribe to CRCnetBASE products?

Visit our CRCnetBASE site for information on subscribing, reporting, and content.

Who do I contact about troubleshooting and support for CRCnetBASE products and other online encyclopedias/databases?

Contact technical support on the CRCnetBASE site.